Refund and Returns Policy

At Ibraish Health and Wellness, we prioritize customer satisfaction and are committed to ensuring a positive shopping experience. This Refund and Return Policy outlines the conditions under which refunds and returns can be processed. By making a purchase on our website, you agree to the terms stated below.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. The return request must be initiated within 7 days of receiving the product.
  3. Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Perishable goods such as food and supplements.
  • Opened or partially used health and wellness products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards and promotional items.

Refund Process

If your return is approved, the refund process will proceed as follows:

  1. Refunds will be issued to the original payment method within 7-14 business days of receiving the returned item.
  2. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  3. For cash-on-delivery (COD) payments, refunds will be processed through store credit or direct bank transfer.

How to Initiate a Return or Refund

To start a return or refund process:

  1. Contact our customer service team at sales@ibrahimyeya.co.ke or call us at +254104393805.
  2. Provide details about your purchase, including the order number and reason for return.
  3. Follow the instructions provided by our team to ship the item back to us.

Damaged or Defective Items

We take great care to ensure the quality of our products. If you receive a damaged or defective item:

  1. Notify us within 48 hours of receiving the product.
  2. Provide photographic evidence of the damage or defect.
  3. We will arrange for a replacement.

Exchanges

Exchanges are allowed under the following conditions:

  • The item must meet the eligibility criteria for returns.
  • Exchanges are subject to product availability.
  • Contact our customer service team to facilitate the exchange process.

Cancellations

Orders can be canceled before they are shipped. To cancel an order:

  1. Contact our customer service team promptly.
  2. If the order has already been shipped, the standard return policy applies.

Contact Us

If you have any questions or need assistance with refunds or returns, please reach out to our customer service team:

  • Email: sales@ibrahimyeya.co.ke
  • Phone: +254104393805

We appreciate your understanding and cooperation. Our team is here to ensure your satisfaction with every purchase.